| Fiscal period | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|
| Period End Date | 12/31/2024 | 12/31/2023 | 12/31/2022 | 12/31/2021 | 12/31/2020 | 12/31/2019 | 12/31/2018 | 12/31/2017 | 12/31/2016 | 12/31/2015 |
|---|
| Revenue | 2,207.59 | 2,462.82 | 2,443.71 | 2,273.06 | 1,949.25 | 1,643.70 | 1,509.17 | 1,477.37 | 1,275.26 | 1,286.76 |
| Total Revenues | 2,207.59 | 2,462.82 | 2,443.71 | 2,273.06 | 1,949.25 | 1,643.70 | 1,509.17 | 1,477.37 | 1,275.26 | 1,286.76 |
| Cost of Services | 1,735.87 | 1,932.88 | 1,856.52 | 1,704.11 | 1,452.72 | 1,242.89 | 1,157.93 | 1,110.07 | 941.59 | 928.25 |
| Depreciation and amortization | 97.96 | 101.27 | 111.79 | 96.71 | 78.86 | 69.09 | 69.18 | 64.51 | 68.68 | 63.81 |
| Selling, general and administrative | 293.04 | 290.87 | 287.43 | 239.99 | 203.90 | 202.54 | 182.43 | 182.31 | 175.80 | 194.61 |
| Restructuring charges, net | 10.15 | 8.04 | 5.67 | 3.81 | 3.26 | 1.75 | 6.13 | 14.67 | 4.39 | 1.81 |
| Impairment losses | (244.09) | (11.73) | (13.75) | (11.25) | (5.81) | (3.74) | (1.45) | (5.32) | (32.05) | (8.10) |
| Loss on closure of subsidiary and customer interaction centers | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Loss on real estate held for sale | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Total Operating Expenses | 2,381.11 | 2,344.80 | 2,275.16 | 2,055.87 | 1,744.56 | 1,520.00 | 1,417.12 | 1,376.88 | 1,222.51 | 1,196.58 |
| Operating Income (Loss) | (173.52) | 118.02 | 168.54 | 217.19 | 204.69 | 123.71 | 92.05 | 100.49 | 52.75 | 90.18 |
| Interest Expense | 84.32 | 78.32 | 36.07 | 12.38 | 17.49 | 19.11 | 28.67 | 13.73 | 7.94 | 7.54 |
| Loss on assets held for sale | -- | -- | -- | -- | -- | -- | -- | (2.58) | (5.30) | -- |
| Gain on sale of securities | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Share of losses on equity investment | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Other than temporary decline in value of equity investment | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Interest income | 2.73 | 5.15 | 1.81 | 0.76 | 1.66 | 1.91 | 4.48 | 2.84 | 1.23 | 1.09 |
| Other, net | 18.59 | (4.13) | 10.16 | 2.32 | (18.59) | 3.90 | (11.62) | 1.87 | 9.56 | 2.16 |
| Debt restructuring charges | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Loss on deconsolidation of subsidiary | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Income Before Income Taxes And Minority Interest | (236.52) | 40.72 | 144.45 | 207.88 | 170.27 | 110.41 | 56.24 | 88.89 | 50.30 | 85.89 |
| Income Taxes Current : State | -- | -- | 5.25 | 8.01 | 9.87 | 2.83 | 2.75 | 0.10 | 0.37 | -- |
| Income Taxes Current : Federal | 0.23 | -- | 10.82 | 20.70 | 22.76 | 5.29 | 2.77 | 48.56 | (0.37) | -- |
| Income Taxes Current : Foreign | 15.34 | -- | 22.06 | 20.16 | 13.50 | 18.94 | 18.93 | 12.64 | 14.45 | -- |
| Income Taxes Deferred : Federal | 51.39 | -- | (3.13) | (7.02) | (2.39) | 2.52 | (0.94) | 14.44 | (2.39) | -- |
| Income Taxes Deferred : State | 3.49 | -- | (0.19) | (0.40) | (0.25) | 0.12 | (0.14) | 0.71 | 0.10 | -- |
| Income Taxes Deferred : Foreign | 3.65 | -- | (7.68) | 8.25 | (2.55) | (4.01) | (6.89) | 1.63 | 0.70 | -- |
| Provision for Income Taxes | 74.10 | 22.46 | 27.12 | 49.70 | 40.94 | 25.68 | 16.48 | 78.08 | 12.86 | 20.00 |
| Minority interest | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Income from Continuing Operations | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Cumulative effect of change in accounting principle | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Consolidated Net Income (loss) | (310.62) | 18.26 | 117.33 | 158.19 | 129.33 | 84.73 | 39.76 | 10.81 | 37.44 | 65.89 |
| Net income attributable to noncontrolling interest | 10.35 | 9.84 | 14.09 | 17.22 | 10.68 | 7.57 | 3.94 | 3.56 | 3.76 | 4.22 |
| Net Income (loss) Available to Common Shareholders | (320.97) | 8.43 | 103.24 | 140.97 | 118.65 | 77.16 | 35.82 | 7.26 | 33.68 | 61.67 |
| EPS (Basic) : Continuing operations | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Net Earnings Per Share (Basic) | (6.74) | 0.18 | 2.19 | 3.01 | 2.54 | 1.66 | 0.78 | 0.16 | 0.71 | 1.27 |
| EPS (Diluted) : Continuing operations | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Net Earnings Per Share (Diluted) | (6.74) | 0.18 | 2.18 | 2.97 | 2.52 | 1.65 | 0.77 | 0.16 | 0.71 | 1.26 |
| Weighted Average Shares Outstanding (Basic) | 47.61 | 47.34 | 47.12 | 46.89 | 46.65 | 46.37 | 46.06 | 45.83 | 47.42 | 48.37 |
| Weighted Average Shares Outstanding (Diluted) | 47.61 | 47.42 | 47.34 | 47.39 | 46.99 | 46.76 | 46.39 | 46.38 | 47.74 | 49.01 |