| Fiscal period | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 |
|---|
| Period End Date | 12/31/2020 | 12/31/2019 | 12/31/2018 | 12/31/2017 | 12/31/2016 | 12/31/2015 | 12/31/2014 | 12/31/2013 | 12/31/2012 | 12/31/2011 |
|---|
| Revenue | 1,949.25 | 1,643.70 | 1,509.17 | 1,477.37 | 1,275.26 | 1,286.76 | 1,241.78 | 1,193.16 | 1,162.98 | 1,179.39 |
| Total Revenues | 1,949.25 | 1,643.70 | 1,509.17 | 1,477.37 | 1,275.26 | 1,286.76 | 1,241.78 | 1,193.16 | 1,162.98 | 1,179.39 |
| Cost of Services | 1,452.72 | 1,242.89 | 1,157.93 | 1,110.07 | 941.59 | 928.25 | 886.49 | 846.63 | 834.80 | 848.36 |
| Depreciation and amortization | 78.86 | 69.09 | 69.18 | 64.51 | 68.68 | 63.81 | 56.54 | 46.06 | 41.17 | 44.89 |
| Selling, general and administrative | 203.90 | 202.54 | 182.43 | 182.31 | 175.80 | 194.61 | 198.55 | 193.42 | 182.63 | 188.80 |
| Restructuring charges, net | 3.26 | 1.75 | 6.13 | 14.67 | 4.39 | 1.81 | 3.35 | 4.44 | 22.88 | 3.65 |
| Impairment losses | (5.81) | (3.74) | (1.45) | (5.32) | (32.05) | (8.10) | (0.37) | (1.21) | (2.96) | (0.23) |
| Loss on closure of subsidiary and customer interaction centers | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Loss on real estate held for sale | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Total Operating Expenses | 1,744.56 | 1,520.00 | 1,417.12 | 1,376.88 | 1,222.51 | 1,196.58 | 1,145.31 | 1,091.76 | 1,084.44 | 1,085.93 |
| Operating Income (Loss) | 204.69 | 123.71 | 92.05 | 100.49 | 52.75 | 90.18 | 96.48 | 101.40 | 78.55 | 93.45 |
| Interest Expense | 17.49 | 19.11 | 28.67 | 13.73 | 7.94 | 7.54 | 6.95 | 7.51 | 6.70 | 5.12 |
| Loss on assets held for sale | -- | -- | -- | (2.58) | (2.60) | -- | -- | -- | -- | -- |
| Gain on sale of securities | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Share of losses on equity investment | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Other than temporary decline in value of equity investment | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Interest income | 1.66 | 1.91 | 4.48 | 2.84 | 1.23 | 1.09 | 1.77 | 2.56 | 2.98 | 3.06 |
| Other, net | (18.59) | 3.90 | (11.62) | 1.87 | 6.86 | 2.16 | 9.16 | (0.72) | (0.97) | 0.15 |
| Debt restructuring charges | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Business combination expenses | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Gain on settlement of long-term contract | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Loss on deconsolidation of subsidiary | -- | -- | -- | -- | -- | -- | -- | (3.66) | -- | -- |
| Income Before Income Taxes And Minority Interest | 170.27 | 110.41 | 56.24 | 88.89 | 50.30 | 85.89 | 100.46 | 92.07 | 73.86 | 91.55 |
| Income Taxes Current : State | 9.87 | 2.83 | 2.75 | 0.10 | 0.37 | 1.83 | 0.27 | -- | (1.01) | 0.30 |
| Income Taxes Current : Federal | 22.76 | 5.29 | 2.77 | 48.56 | (0.37) | 4.09 | (0.70) | -- | (2.21) | (10.37) |
| Income Taxes Current : Foreign | 13.50 | 18.94 | 18.93 | 12.64 | 14.45 | 4.76 | 13.96 | -- | 0.81 | 21.70 |
| Income Taxes Deferred : Federal | (2.39) | 2.52 | (0.94) | 14.44 | (2.39) | (1.90) | 10.15 | -- | 1.22 | (0.84) |
| Income Taxes Deferred : State | (0.25) | 0.12 | (0.14) | 0.71 | 0.10 | 1.09 | 0.42 | -- | 0.06 | (0.04) |
| Income Taxes Deferred : Foreign | (2.55) | (4.01) | (6.89) | 1.63 | 0.70 | 10.13 | (1.06) | -- | 1.08 | 2.54 |
| Provision for Income Taxes | 40.94 | 25.68 | 16.48 | 78.08 | 12.86 | 20.00 | 23.04 | 20.60 | (0.06) | 13.28 |
| Minority interest | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Income from Continuing Operations | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Cumulative effect of change in accounting principle | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Consolidated Net Income (loss) | 129.33 | 84.73 | 39.76 | 10.81 | 37.44 | 65.89 | 77.42 | 71.47 | 73.92 | 78.28 |
| Net income attributable to noncontrolling interest | 10.68 | 7.57 | 3.94 | 3.56 | 3.76 | 4.22 | 5.12 | 4.08 | 3.91 | 4.10 |
| Adjustment for accretion of redeemable convertible preferred stock | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Net Income (loss) Available to Common Shareholders | 118.65 | 77.16 | 35.82 | 7.26 | 33.68 | 61.67 | 72.29 | 67.39 | 70.02 | 74.17 |
| EPS (Basic) : Continuing operations | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Net Earnings Per Share (Basic) | 2.54 | 1.66 | 0.78 | 0.16 | 0.71 | 1.27 | 1.47 | 1.31 | 1.28 | 1.31 |
| EPS (Diluted) : Continuing operations | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Net Earnings Per Share (Diluted) | 2.52 | 1.65 | 0.77 | 0.16 | 0.71 | 1.26 | 1.44 | 1.29 | 1.26 | 1.28 |
| Weighted Average Shares Outstanding (Basic) | 46.65 | 46.37 | 46.06 | 45.83 | 47.42 | 48.37 | 49.30 | 51.34 | 54.74 | 56.67 |
| Weighted Average Shares Outstanding (Diluted) | 46.99 | 46.76 | 46.39 | 46.38 | 47.74 | 49.01 | 50.10 | 52.24 | 55.54 | 57.96 |